In the context of public service, what does public service attitude mean? Discuss the attitude biases that affects a public servants on field decision making? Explain how a public servant can overcome such attitude biases?

Public service attitude refers to mental disposition of public servants that guide their behaviour & actions in utilization of public resources and providing services to citizens. Attitude biases that effect public servants on field decision making - (1) Bureaucratic attitude vs democratic attitude - rigidity of rules & procedures vs utilitarian discretion to fill legal gaps (2) Negative vs positive public service attitude - resistant to change and belief in inherent pessimism vs view of degenerative society In order to overcome such attitude - (1) Development of values like empathy, compassion, justice (2) Case studies of reforms in public service (e.g. T.N. Seshan, B. Shekhawat Motoryman) (3) Pairing & regular assessment (4) Improving overall administrative work culture (e.g. Nordic making) strong public institutions "Attitude is a small thing that makes a huge difference." - Winston Churchill So we need to overcome attitude biases to make civil services more effective & efficient.