While traditional ethics has focussed on notions of justice, fair allocation and obligations, ethics of care emphasise maintaining connectedness and promoting care. Which of the above two ethical perspectives is more suitable for guiding ethical decision making in the context of public services? Explain your position with suitable examples.

Ethical decision making is cardinal to public service as it involves decision making at verge of conflicting values, overlapping interest while serving public selflessly. Importance of traditional ethics: (1) establishes welfare state goal [Pigou/ILO] (2) ensure rights of people [Rights Approach of John Rawls] (3) ensure equitable society and fulfill DPSP obligation [Article 39b 2c] (4) establish that national resources are to be used in transparent manner. 'Sadak minus cancelled' in Myanmar tally on opposite from Sara Sukuna - traditional ethics levels in certain aspects: (1) citizen at passive receiver of service (2) creates asymmetry of power between people & public servants (3) leads to misuse of discretion. So, ethics of care which focus on connectedness & promoting care is gaining more attention. Ethics of care provides more holistic ethical framework by promoting necessary care and putting centrality to citizens.

Quality in service delivery refers to adherence to highest form of standards & providing timely delivery and ensuring customer satisfaction. Components of service quality: (1) Value - of product and of time (2) Tangibles like receipt, bills etc to ensure transparency (3) choice or availability of options to cater to needs & requirements (4) providing both online & offline mechanisms, ensuring service in vernacular etc. (5) Effectiveness - of service delivery refers to the impact on citizens lives (6) Transparency - making information available & accessible (7) Timely delivery of promised service.