How can India make Citizens' Charter a powerful tool for improving governance and empowering citizens?

Citizens Charters are statement of give by institutions about the type and quality of service provided by them and is result of charter movement under John Viger government in UK. CA Charter can ensure a powerful tool as per ARC for Report focus on case to case basis charter development; no one size fit all. (1) Information in the open ensure transparency and accountability thus added to good governance. (2) To abide by Sewohnam standards (CAI ARC) of service delivery thus ensure grievance redressal of the customers. (3) NA ND citizen charter citizen have to be given ensured quality service delivery like web based taxation filing; dotted step service to ensure full empowerment of citizens. Information today is the key weapon and thus has to be provided to people universally RSS specially in public service.

Citizens (1) Citizens to be seen as stockholders and not passive recipients of the government. (5) To make the charter relevant by under public deliberations; recharge as per the times and use of language that is understood. (6) By having certain models to emulate her under benefits lay charter in conscience. (7) NA UKD citizen charter citizens have to be given ensured quality service delivery like web based taxation filing; dotted step service to ensure full empowerment of citizens. Information today is the key weapon and thus has to be provided to people universally RSS specially in public services.