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Measures to Strengthen the powers: Legal mechanism to citizen charter, Citizen framework: Awareness among citizens regarding advance redressal mechanism Implementation of personnel in formulation of citizen charters Training to personnel to develop a responsive and accountable attitude Enhance the involvement of CSOs & civil audit policy Use of technology for backing the governance redressal process Local bodies capacity should be Strengthened for redressal at local level Timely redressal of grievances can enhance people's trust and confidence and can ensure a fair bipartisan movement for good governance.