Satisfactory and timely redressal of grievances is the cornerstone of minimum government, maximum governance. In this context, discuss the challenges associated with current grievance redressal mechanisms and suggest measures to strengthen the process.

Grievance redressal mechanism provides a two-way process between government and citizens. Grievance redressal - cornerstone of minimum governance, maximum governance. Cornerstone: Prompts transparency and accountability towards the citizen. Makes the administration either terrific.

Challenges associated with current grievance redressed mechanisms: Lack of public awareness about the mechanism. Online portals are inaccessible to many of them due to digital divide. Only 30% of women have used internet. No means of taking feedback to know whether grievance has been addressed. Commitments are made without proper groundwork. Citizen Charter (Article 2).

Measures to strengthen the process: The total of grievance redressal must be in local languages. Making clear and doable commitments. Feedback forms to known about the customer service and experiences. Use of NGO and SHGs for dissemination of information. UP government's new scheme of redressal can be done by other states and centre.