Minimum government, maximum governance is the doctrine to provide ease of living, ease of doing business and ensure ethical governance framework. Grievance redressal is bulwark of effective governance as it reinforces accountability and responsiveness and creates positive feedback loop for transparency and citizen participation through answerability. Discuss the challenges associated with present grievance redressal mechanisms and suggest measures to strengthen the process.

Minimum government, maximum governance is the doctrine to provide ease of living, ease of doing business and ensure ethical governance framework. Grievance redressal is bulwark of effective governance as it reinforces accountability and responsiveness and creates positive feedback loop for transparency and citizen participation through answerability. Challenges associated: 1. Legal: - There is no statutory backing to social accountability tools like Citizen Charter - Article 311 and Article 312 through pleasure of President creates huge power structures in bureaucracy (lacked by 2nd APE) 2. Institutional challenges: - Lack of training - Lack of sensitization - No codified grievance redressal mechanism - Lack of transparency in inbuilt process 3. Social challenges: - Colonial mindset of officers - Lack of active civil society to bring cases officers to just trial

Measures: 1. Legislate Public Service Bill 2. Shift to Scrutiny model 3. Use technology for grievance redressal (eg: CPGRAM) 4. Promote social accountability tools like (Citizen report card) 5. Proper training of officers 6. Streamline complaint process 7. Make awareness among citizens about their rights There will truly help in healing maximum governance which puts people at center.