Question 16GS2GS2
Satisfactory and timely redressal of grievances is the cornerstone of minimum government, maximum governance. In this context discuss the challenges associated with current grievance redress mechanisms and suggest measures to promote the process.
Introduction
Minimum Government and Maximum Governance outlines important of limited welfare and stronger transparency, accountability and responsiveness to citizens.
18 words
Main Body
Ex: Odisha's MD Sarkar. Grievance redressed becomes central as it involves collecting stakeholder problems and resolving them. Challenges in current grievance redressal: 1) Diversity of behaviour reduced manner. Ex: CFRMS at central level, other level systems. 2) Laws like RTI Act 2005 are used for filing grievances.
3Existence of multiple divide: ie Rural-urban divide, internet divide and gender divide. 4) Limited awareness of citizen's rights, obliging citizen. Ex: only 15% know of public hearing in environment impact assessment duties. 5) Lack of internet, electricity access for grievance filing. 6) Delays in redressal as not metric of officer performance. 7) Archi citizen charters as per ARC II. Ex: PWD department in Mumbai had 400+ grievance pending (MOPB Report). 8) Vernacular languages and lack of forms for all Schedule 8 language. Steps needed: 1) Decentralisation of grievance to point of delivery.
2Strengthen anonymous complaint by Amend local and whistleblower. 3) Citizen charter updation on prioritising citizens as. 4) Monitoring grievance in workflow manner ex: Waterfall mechanism as in consumer redressal form (144 in state form sk). 5) Public awareness rights ex: Public workshop. 6) Right to public sweet act in Karnataka vernacular. 7) Strengthen vernacular access less of moduli filing. 8) Monitoring feedback of grievance. 9) Right to information portal for grievance office details (Point of contact) Ex: Rajasthan JAN SOOCHNA there 'Soyottam Spirit' must be equipped with holistic and sustained grievance redressal.
233 words1 paragraphs
Answer continues on next page
Topper
K.N. Chandana Jahnavi
AIR 502024
Subject & Paper
GS2GS2
Topic
Governance, Transparency, Accountability and E-governance
Transparency and Accountability
Grievance Redressal Mechanisms
Writing Stats
251
Total words
1
Paragraphs
analytical
Tone