Neo-liberal reforms and globalization have deeply transformed the institutions of the welfare state and set the ground for a new type of civil service delivery and suggest adequate reforms. Examine the challenges faced in service delivery and suggest adequate reforms.

The arena of 21st century is marked by IT revolution, INDUSTRIAL society 4.0 and globalization that has led to DIGITALIZATION and enhanced coverage of service delivery in India's welfare state as outlined in ARTICLE 38. UPSC and other requirements show varied capacity and institutional constraints: - RIGHT & INFORMATION: UPSC, Local Commission, SIC, LIC and PFD - REFORMED INSTITUTIONS: MISSION, Karmayogi - WELFARE CODE: Lokpal, development of CITIZEN charter, integrity pacts & Lokayukta

CHALLENGES for SERVICE DELIVERY: 1. TOP-down model with LIMITED devolution at Framework, Punchayim & TRI 4 ULES Ex: 46% ULBAs are almost fully dependent on grants (TFS report) 2. Limited capacity at ground level Ex: 21% vacancy in STATE level POLICE / NCRB data 3. Lack of awareness in CITIZEN charter for officials Ex: ARCI in "One size fits all approach" 4. DIGITAL divide and lack of digital literacy at rural, women and marginalized Ex: only 36% rural women own phone (NFHS 5) 5. Issues of electricity, internet, phone modules Ex: 22% Biometric authentication failures in Jharkhand

ADEQUATE reforms for SERVICE DELIVERY: Bottom-up model with GRAM SABHAS at forefront Ex: Kerala's first village GO GREEN plan enhanced DIGITALIZATION and citizen feedback Privatization of Proactive policies as per Section 4, RTI Act Ex: Rajasthan's JAN Soichna Portal Acting legal framework on RIGHT to Service Delivery like Karnataka, Delhi MISSION Karmayogi with ETHICS code ARCT for civil servants Sharing best practices and rewarding transparency Ex: BHOOM Samman award Then, DEVTTAM model with Firm on "SARVODAYA through ANTYDAYA" must be practiced by Civil servants of Hortaychan