How can India make Citizens' Charter a powerful tool for improving governance and empowering citizens? (Answer in 150 words)

Citizen Charter movement originated in UK to provided quality service to citizen. Vision and mission: Time-bound Delivery, Quality Standard, Customer Centric, Grievance Redressal, Federal. Issues in Citizen Charter: Not present @ goodwill @ all nature department, punishable not Roman customized imperactation. Lack of citizen consultation. India can make Citizen Charter too for improving governance: 1) Review Citizen Charter Bill/2011 to ensure use legal force to citizen charter. 2) Draw-up charter formation with citizen consultation and regular update. 3) Vernacular language to awareness building through workshop. 4) Customer segregation workshop to increase implementation. 5) Objective standard of service in charter. 6) Compulsory for all department.