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Akansh DhullAIR 3· 2029

Question 6GS2GS2

How can India make Citizens' Charter a powerful tool for improving governance and empowering citizens? (Answer in 150 words)

Open scan (p.16)
AnswerStrengthsGapsKeywords

Main Body

Idea of citizen charter was introduced by John Major in UK. Recently CBDT formulated citizen charter for tax dept.

Citizen Charter:

Mission: [blank]
Values: [blank]
Sources | Time | Authority: [blank] [blank] [blank]

Grievance Redressal

Authority for accountability

Tool for improving governance:

1Quality of service delivery by time limits
2Change in bureaucracy culture [Mai Baap → citizen centric]
3Enhance accountability as obligations spelled proactively → This can be tool for [media], [NGO's] to evaluate citizens
4Ensures participatory governance

Tool for empowering citizens:

1Change in role of citizen [Judiciary provides → This citizen seen as beneficiary rather than provider but service provider as taxes]
2Alleviates elevates citizens → Reduce citizen apathy and participation [WhistleBlowing, NTI]
3Foundation for other things [WhistleBlowing] & [Citizen Charter → 2nd APC: Seven Model]
4Relief collective as NGO's, CSO's

[Challenges in using Citizen Charter as powerful tool:]

1No legal backing
2No corresponding change in mindset of Official 2 citizen (Way Forward!)
3lack of awareness

Citizen charter is just a piece of paper until its larger spirit is new imbibed through ethical hiring, training and development and performance evaluation. [2nd APC suggestions in this regard are notable]

204 words8 paragraphs4 bullet points

Conclusion

Citizen charter is just a piece of paper until its larger spirit is new imbibed through ethical hiring, training and development and performance evaluation. 2nd APC suggestions in this regard are notable.

32 words

Diagram

Citizen Charter structure showing Mission, Values, Sources, Time, Authority columns and Grievance Redressal Authority for accountability

  • Improved service delivery quality and timeliness
  • Enhanced accountability through obligations
  • Participatory governance and citizen empowerment
  • Foundation for whistleblowing mechanisms

Open original scan

Page 16

Topper

Akansh Dhull

AIR 32029

Subject & Paper

GS2GS2

Topic

Governance, Transparency, Accountability and E-governance

Citizens Charters

Citizens Charters

Writing Stats

236

Total words

8

Paragraphs

4

Bullets

analytical

Tone