Question Q17GS2GS2

With suitable examples, throw light upon the use of disruptive technologies like Big Data and Artificial Intelligence (AI) in enhancing the service delivery component of good governance.

Introduction

Artificial Intelligence refers to a computer programme which can process data and make predictions without being explicitly programmed for it. It mimics human intelligence and is based on data input (Big Data).

32 words

Main Body

Role of Disruptive Technology in Good Governance's Service Delivery:

① Better Identification of Beneficiaries:

Integrating data from various sources, it can allow finding inclusion and exclusion errors (e.g., NTSA, 2013)

Better understanding of sporadic/churning pool and migration

② Better Modelling about Expenditure of Service Delivery:

Fund allocation can be precise and thus reduce delays in payment

[e.g. MGNREGA payment lag]

③ Better use of Online tools to ease processes:

[e.g. AI can automate processes in license renewal reducing time gap]

④ Better Monitoring and Accountability:

AI based on big data infused with Geospatial technology can serve real time leak age (like Monitoring movement of grain trucks)

⑤ Data-driven Policies:

Agile approach in service delivery can be introduced

[e.g. 37% of India is Migrant. Better Policies]

⑥ Service delivery to Antodya we lase mile:

AI can be voice to invisible stakeholders

[e.g. PVTG by collecting information from multiple SRo sources]

Challenges in Data-based Service Delivery:

① AI Bias:

Data given to AI is not inclusive and biased to vulnerable (e.g. Pages of colour: AI report DSA)

② AI Stupidity:

AI takes decisions with no backing

[e.g. ChatGPT]

③ Digital Divide with AYYO says less than 60% have internet access

④ Accountability of Decisions:

A hybrid and collaborative cyber/physical system is needed, a new partnership (5PL) where both compliment strength of each other.

262 words13 paragraphs9 bullet points

Conclusion

A hybrid and collaborative cyber/physical system is needed, a new partnership (5PL) where both compliment strength of each other.

19 words

Diagram

Machine learning architecture showing ANN (Artificial Neural Network), Deep Learning, and Artificial Intelligence components connected in a flow diagram

Clear definition of AI and Big Data at the outset
Systematic breakdown of six key benefits with examples
Identification of specific challenges (bias, stupidity, digital divide)
Use of multiple government schemes and programs as examples
Balanced approach acknowledging both potential and limitations
Forward-looking solution with hybrid systems concept

Open original scan

Page 38

Topper

AKANSH DHULL

AIR 32025

Subject & Paper

GS2GS2

Topic

E-governance and Disruptive Technologies

AI and Big Data in Service Delivery

Applications of AI and Big Data in Good Governance

Writing Stats

313

Total words

Paragraphs

Bullets

technical and analytical

Tone