S

Sachin

Question 2(b)Identify any four componentsGS4GS1

Identify any four components of emotional intelligence relevant to public services. Explain their role in administrative decision-making. (Answer in 150 words) 10 Marks

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AnswerStrengthsGapsKeywords

Introduction

David Coleman in his book [illegible] why it matters more than IQ, defines Emotional intelligence as the ability to recognise, understand & manage ones emotion & to facilitate them in effective decision making

33 words

Main Body

Four components of EQ relevant to public services:

1Self awareness: This component would make an administrator be completely aware of his position in life & expectation in given administration alongside possible limitation he has in his personality

(ex) Principal of a college can contribute to it only if he is well aware of the reality

2Self regulation: Ability to regulate oneself in challenging or tempting circumstance - one can form any negative thinking into productive or positive one

(ex): An honest IAS officer can dare [illegible] of public money

3Social empathy: It is considered as mother of all emotions for public service. It help administrator realise the pain of the beneficiaries

(ex): Empathetic police officer on help human sensitive - policing

4Social management: It entails better communication skills, persuasion capability & leadership quality required to deal with society

(ex): IPS officer using national custom to control the mob

therefore, EQ alongside IQ require for administrative job - it's in shapely intristic competence of an individual.

169 words10 paragraphs

Diagram

Four boxes showing components of EQ relevant to public services: Self awareness, Self regulation, Social empathy, Social management

  • Clearly identifies four components
  • Provides examples for each component (college principal, IAS officer, police officer, IPS officer)
  • References David Coleman and defines EQ
  • Good use of diagram to represent components

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Page 12

Topper

Sachin

Subject & Paper

GS4GS1

Topic

Emotional Intelligence in Public Services

Components of EQ in Administration

EQ in Decision Making

Writing Stats

202

Total words

10

Paragraphs

analytical with examples

Tone