Neo-Liberal reforms and globalization have deeply transformed the institutions of the welfare state and set the ground bore a new type of civil services. In this context examine the challenges faced in service delivery and suggest adequate reforms.
Introduction
Neo-liberal reforms of 1991 and subsequent globalization have retrormed the role of government from service provider to facilitator of services. This has demanded significant change in the civil services and service delivery.
32 words
Main Body
Challenges faced by civil services in service delivery :
1. Red-tapism — Delay in complex bureaucratic processes
2. Colonial attitude — Bureaucrats' behaviour towards citizens remained like colonial period.
5. General nature of civil service while globalization demands specialist service
Reforms required —
1. Hota committee suggested for domain specialization after 15 years of service.
2. Capacity building training
E.g. Mission Karmayogi
3. Use of e-Governance tools like CPGRAMS, UMANG app etc.
- Connects historical context (1991 reforms) to current issues
- Identifies multiple layers of challenges
- Clear definition of role transformation
Prajnanandan Giri
Post-independence Consolidation and Reorganization within the country
Civil services and governance reforms
Service delivery challenges in post-liberalization era
140
Total words
10
Paragraphs
analytical and critical
Tone